COMPLIANCE AND DISCLOSURES
Regulatory
01
Redressal of Client Grievances
Investors are entitled to make a complaint in writing, orally or telephonically directly to GoldStandard Wealth. Investors that are serviced by their independent advisors or distributors can also raise their complaints through their advisors and distributors.
It is mandatory for the Investor having grievance to take up the matter directly with GoldStandard Wealth first.
Email: care@thegoldstandard.in
Telephone: +91 22 4336 7000
Address: GoldStandard Wealth Private Limited, B 508, Naman Midtown, Senapati Bapat Marg, Mumbai – 400013
We endeavour to redress Investor complaint(s) within 21 (twenty-one) calendar days from the date of the receipt of the complaint.
If investors are not satisfied with the response from GoldStandard Wealth, they may lodge their grievances with SEBI, write to any of the offices of SEBI or contact SEBI via Toll Free Helpline at 1800 266 7575 / 1800 22 7575.
Complaint must be lodged on SCORES within one year from the date of cause of action, where the complainant has approached GoldStandard Wealth for redressal of the complaint and GoldStandard Wealth has rejected the complaint or, The complainant has not received any communication from GoldStandard Wealth or, The complainant is not satisfied with the reply received or the redressal action taken by GoldStandard Wealth.
SCORES may be accessed through the SCORES mobile application, available for download on Android and iOS.
If the investor is not satisfied with the extent of redressal of grievance by GoldStandard Wealth through SCORES, there is a one-time option for 'review' which can be exercised within 15 days from the date of closure of the complaint on SCORES. This escalates the complaint to the supervising official of the dealing officer of SEBI.
After exhausting all aforementioned options for resolution, if the investor is not satisfied, they can initiate dispute resolution through the Online Dispute Resolution Portal (ODR) at: https://smartodr.in/login.
Alternatively, the client can directly initiate dispute resolution through the ODR Portal if the grievance lodged with the Portfolio Manager is not satisfactorily resolved or at any stage of the subsequent escalations mentioned above.
The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in SCORES or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law. The process on Online Dispute Resolution Mechanism is available in the links above.
02
Direct On-Boarding
SEBI MASTER CIRCULAR - JUNE 07, 2024
As per SEBI Master Circular dated June 07, 2024 for Portfolio Managers, clients have an option to be on-boarded directly by the Portfolio Manager without intermediation of persons engaged in distribution services. For more details about the Portfolio Manager and direct on-boarding option, you may refer to the Disclosure Document available on our website or feel free to contact us at compliance@thegoldstandard.in.